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Shipping policy

Shipping Fees: Shipping Fees Are Non-Refundable on Any Return.

Did You Receive an Incorrect or Damaged Item: If you received an incorrect or damaged item, please contact us immediately to get a replacement or refund sent out to you. We will send you a shipping label to have the faulty/incorrect item shipped back.

Please note that you must contact us within 3 days after receipt to inform us that you received an incorrect or faulty item and return the incorrect or damaged item within 3 days.


If you have any questions or concerns or need help, please email us: info@pawprintpad.com

UNITED STATES SHIPPING RATES AND ESTIMATES

Shipping Name Handling Time (Mon – Fri) Transit Time (Mon – Fri) Shipping Cost
Expediated Shipping 1-2 Business Days 2-5 Business Days 19.95 USD
Standard Shipping 1-2 Business Days 5-10 Business Days 8.95 USD

Order cutoff time is 3:00 PM (GMT-08:00) Pacific Standard Time


CANADA SHIPPING RATES AND ESTIMATES

Shipping Name Handling Time (Mon – Fri) Transit Time (Mon – Fri) Shipping Cost
Expediated Shipping 1-2 Business Days 2-5 Business Days 19.95 USD
Standard Shipping 1-2 Business Days 5-10 Business Days 8.95 USD

Order cutoff time is 3:00 PM (GMT-08:00) Pacific Standard Time

 

NEW ZEALAND RATES AND ESTIMATES

Shipping Name Handling Time (Mon – Fri) Transit Time (Mon – Fri) Shipping Cost
Expediated Shipping 1-2 Business Days 2-5 Business Days 19.95 USD
Standard Shipping 1-2 Business Days 5-10 Business Days 8.95 USD

Order cutoff time is 3:00 PM (GMT-08:00) Pacific Standard Time

 

AUSTRALIA RATES AND ESTIMATES

Shipping Name Handling Time (Mon – Fri) Transit Time (Mon – Fri) Shipping Cost
Expediated Shipping 1-2 Business Days 2-5 Business Days 19.95 USD
Standard Shipping 1-2 Business Days 5-10 Business Days 8.95 USD

Order cutoff time is 3:00 PM (GMT-08:00) Pacific Standard Time

 

REST OF THE WORLD SHIPPING RATES AND ESTIMATES

Shipping Name Handling Time (Mon – Fri) Transit Time (Mon – Fri) Shipping Cost
Expediated Shipping 1-2 Business Days 2-5 Business Days 19.95 USD
Standard Shipping 1-2 Business Days 5-10 Business Days 8.95 USD

Order cutoff time is 3:00 PM (GMT-08:00) Pacific Standard Time

 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@pawprintpad.com with your name and order number, and we will look into it for you.


*Remember We'll respond to your email within 24 hours of receiving it, Monday through Friday*

Phone: +1 914-227-2308

For an Immediate Update Please call us from 9:00 am to 5:00 pm, Monday through Friday, Pacific Standard Time