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Frequently Asked Question

HOW DO I RECEIVE MULTIPLE ITEM ORDERS?

If you order several products, each one will be sent in a separate package (in most cases).

HOW DO I PLACE AN ORDER?

Simply choose your product from the drop-down menu on the product page then click the “Add to cart!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.

 
HOW SECURE IS MY PERSONAL INFORMATION?

Our Store adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using 3D Secure Processing technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

WHAT PAYMENT GATEWAY YOU USE?

We use Stripe and it uses 3D Secure Processing technology. We offer payment gateways to complete you purchase including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Apple Pay

We also offer PayPal.

We know you might have more questions to ask, don't worry and feel free to contact us to know what you want to know.

E-Mail: info@pawprintpad.com

We'll respond to your email within 24 hours of receiving it, Monday through Friday

Phone: +1 914-227-2308

Please call us from 9:00 am to 5:00 pm, Monday through Friday, Pacific Standard Time